What each IssueDesk plan includes, how the free trial works, and what happens when you reach your issue limit.
Plans
| Plan | Price | Open issues | Also includes |
|---|---|---|---|
| Free | $0 | 10 | Email notifications, editable categories |
| Starter | $9/month or $90/year | 50 | CSV export, 3 attachments per issue (100 MB storage) |
| Pro | $29/month or $290/year | 200 | Custom statuses, 10 custom fields, 10 attachments per issue (500 MB) |
| Business | $79/month or $790/year | Unlimited | 25 custom fields, 25 attachments per issue (2 GB), priority support |
Prices are in US dollars. Shopify bills IssueDesk on your regular Shopify invoice, so there’s no separate card to add.
Free trial
Starter, Pro and Business start with a 14-day free trial. You aren’t charged until the trial ends, and you can cancel any time before then by uninstalling or switching to the Free plan.
Changing plans
You can upgrade or downgrade from inside IssueDesk at any time. Shopify handles the proration on your next bill.
When you reach your limit
The limit counts open issues only. Resolved and closed issues don’t count.
At the limit, you can still view, update, resolve and close existing issues. You can’t create new ones until you resolve some or move to a bigger plan.
Need more than Business?
For custom development or other needs beyond the Business plan, get in touch.
Last updated October 8, 2026