IssueDesk
Track order issues in one place.
On the Shopify App StoreWhen an order arrives damaged, missing a part or wrong, IssueDesk keeps the issue with the order in your Shopify admin. Assign it, add notes and follow it through until it's resolved, without spreadsheets or email threads.
Features
- Linked to the order
- Create an issue on any Shopify order and pick the line items it affects.
- Assign it
- Set a category, priority and follow-up date, then assign it to a teammate. They get an email right away.
- Full history
- Every update and note is saved to the issue's timeline. Mention a teammate with @ to loop them in.
- Dashboard
- See open issues, overdue follow-ups, urgent issues and the ones assigned to you.
- Your categories and fields
- Edit categories on any plan. Add your own statuses and custom fields on Pro and Business.
- On the order page
- The IssueDesk block on the order page shows the issue's status, assignee, follow-up date and latest update.
Screenshots
Pricing
Free
$0
- 10 open issues
- Email notifications
- Editable categories
Starter
$9/mo
or $90/year
- 50 open issues
- CSV export
- 3 attachments per issue (100 MB)
Pro
$29/mo
or $290/year
- 200 open issues
- Custom status workflows
- 10 custom fields
- 10 attachments per issue (500 MB)
Business
$79/mo
or $790/year
- Unlimited open issues
- 25 custom fields
- 25 attachments per issue (2 GB)
- Priority support
Paid plans start with a 14-day free trial. Resolved and closed issues don't count toward your limit. Billed in USD through Shopify.
Guides
- Getting started with IssueDeskInstall IssueDesk, log your first order issue and get your team working from the same list.
- Plans and billingWhat each IssueDesk plan includes, how the free trial works, and what happens when you reach your issue limit.
- Email notifications and follow-upsWhich emails IssueDesk sends, who gets them, and how follow-up dates and overdue reminders work.
- Exporting issues to CSVDownload your issues as a spreadsheet for reporting, carrier claims or your own records.
- Your data and uninstallingWhat IssueDesk stores, where it's kept, and what happens when you uninstall.
Can't find it? Send us a message or read the IssueDesk privacy policy.